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FAQ – frequently asked Questions

WHY DO PERFUMES SMELL DIFFERENT ON DIFFERENT PEOPLE?

Each of us has our own chemistry of the body only, and when the scent interacts with our skin creates a unique fragrance. Also the diet and hydration of the skin may have an effect on the scent.

WHERE SHOULD I APPLY MY PERFUME ?

The heat activates the scent. It should then ideally be worn on the points of the wrist. However, the fragrance can be worn anywhere, for example in your hair, on your clothes or on the nape of the neck.

HOW SHOULD I STORE MY FRAGRANCE?

Keep your in a cool, dark place , away from moisture and direct sunlight, with the plug inserted.

BECAUSE THE PERFUME CONTAINS ALCOHOL?

The alcohol is used as a vector for the different ingredients of the perfume ( and most of the ingredients are oils and not mix with the water). Without the alcohol, as these oils are also more likely to evaporate quickly from the skin.

SOMEONE SEES THE INFORMATION THAT I HAVE PROVIDED?

The information will not be disclosed to third parties without your express consent.

ARE TAXES APPLIED TO MY ORDER?

All of the items on our online store include taxes in the retail price.

MY ITEM ARRIVED DAMAGED – WHAT TO DO?

We do our best to ensure that our products are of the highest quality and will be shipped in a secure way. If there is a defect with your product, send us an email indicating your order number and include pictures of the product and a short description of your problem.

HOW CAN I GET A REFUND ON MY ITEMS?

Please see our refund policy for more information about how to start a return or a refund for your order.

HOW IS IT PROCESSED MY ORDER?

Orders will be processed and shipped during our business hours, excluding holidays and weekends, and may require up to 72 hours to be shipped.

HOW CAN I PAY MY ORDER?

We accept payment via PayPal and all major credit cards. Do not accept checks or electronic payments.

Do you have any other questions?